Patient Resources

Insurance & Fees

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INSURANCE

The following is the list of insurances with which we participate. This will be updated from time to time as needed:

  • Aetna Better Health
  • Aetna Commercial/Medicare
  • Amerigroup MD
  • Apostrophe
  • CareFirst BCBS
  • Cigna Healthcare
  • Cigna Healthspring
  • Humana
  • Humana Military Tricare
  • Maryland Medicaid (Traditional)
  • Maryland Physicians Care
  • Medicare – MD – Novitas
  • Medicare – Novitas – DC/Surr. Counties
  • MedStar Family Choice
  • Multi-Plan/PHCS
  • United Healthcare
  • United Healthcare Community Plan Maryland
  • University of Maryland Health Advantage
  • University of Maryland Health Partners
  • WebTPA – Custom Ink

*Medicaid participation is optional and varies amongst Privia Medical Group providers – please verify participation prior to your visit.

Note: You should always check with your Privia Medical Group provider to verify plan and product coverage as this is not an exhaustive list, and plans change frequently.

PAYMENT OPTIONS

We accept cash, Visa, Mastercard, Discover, American Express, and personal checks.

CARD -ON-FILE

We encourage patients to keep a credit card on file to make the checkout process easier, faster, and more efficient. You will no longer receive statements from us, but you will continue to receive your Explanation of Benefits (EOB) from your insurance carrier once your claim has been processed, detailing the charges and payments made on your behalf.

At check-in we will:

  • Scan the credit card of your choice, including your Flexible Spending Account (FSA) or Health Savings Account (HSA) card

After your insurance has paid their portion, we will:

  • Notify you via email of the balance owed
  • Charge the balance owed to your card on file
  • Email a receipt for the charge

Your credit card information will always be fully protected by our off-site, card-processing partner Elavon, and not on our computers, as required by industry standards (Payment Card Industry Data Security Standard – PCI-DSS).

FREQUENTLY ASK QUESTIONS

What should I do if my insurance plan is not listed on the Kelly Collaborative Medicine website?
How does the card-on-file system work for payments at Kelly Collaborative Medicine?
What are the fees for no-show appointments, and how does the self-pay discount work?

We Provide an Excellent Patient Experience

What our patients are saying

Stars

“Dr. Kelly has really helped change my life with my health. She listens very carefully and never rush me. Great customer service and all staff members.”

— Verified patient

Primary Care Patient

Stars

Under Dr. Kelly's care  since the pandemic, her exceptional bedside manner tackles my lifelong allergies and sinus issues”

— Verified patient

Primary Care Patient

Stars

“3 years at Kelly Collaborative post-Covid. Minimal wait, plan ahead for scheduling. Integrated with Privia Health, providing accessible info.”

— Verified patient

Primary Care Patient

Empower yourself by taking charge of your health journey today.

Schedule an appointment or contact us for care and support.